• Assess client needs in terms of special interests, special needs, and affordability/budget
  • Quoting of all services requested by clients within the required turnaround time
  • Reservations of all services requested by clients
  • Respond to written requests and provide written confirmations
  • Loading reservations on Tourplan
  • Ensure confirmation of services with suppliers
  • Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations
  • Arrange Meet and Greets as required
  • Maintain contact with tour guides throughout tour
  • Manage client complaints and emergencies
  • Maintain contact with agents


  • Matric / Grade 12
  • Travel & Tourism qualification would be preferable


  • 5 – 10 years FIT-Tailor Making Tour consulting experience within the tour operating industry
  • Tourplan knowledge and execution would be preferable


  • Knowledge of customers’ needs and products dealing with the European source market
  • Ability to negotiate with suppliers for availability and rates
  • Good Tourism industry knowledge
  • Excellent South African geographic knowledge
  • Strong Tour Logistics knowledge
  • Ability to work 09h30 to 18h00 Monday to Friday and Saturday once a month from 11h00 – 16h00 from home


The salary for this position is competitive and dependent on relevant experience.


Sandton, Johannesburg

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