REQUIREMENTS

  • To meet and greet travellers at the Cape Town International Airport
  • Ensure that signage for travellers are presentable and visible to arriving travellers
  • Escort travellers to their vehicles and/or accompany guests to  the place of accommodation
  • Assembling Group travellers and escorting groups to their vehicles
  • Prepare personalized welcome documentation for travellers including 24 hour emergency contact details
  • Meet with travellers within 24 hours of their arrival at their place of accommodation (within reason) and brief travellers on their itinerary
  • Gain an understanding of the travellers’ needs
  • Suggest appropriate activities, restaurants and excursions
  • Arrange gifts for special occasions
  • Manage and resolve client complaints
  • Provide support in case of accident/illness of travellers
  • Manage emergency support phone 24/7
  • Submit timeous reports as requested and adhere to deadlines
  • Maintain complete confidentiality with all company intellectual capital

QUALIFICATIONS AND EXPERIENCE

  • Matric / Grade 12
  • Previous Guiding experience would be an advantage
  • Strong knowledge of the city and surrounds, as well as activities and entertainment available
  • Fluency in German and English is essential
  • Good South African and Regional geographic knowledge

SKILLS REQUIRED

  • Own Car and valid Drivers’ License
  • Confidentiality, tact and discretion when dealing with people
  • Excellent planning and organisational
  • Good interpersonal skills
  • Good Problem solving skills

AREA

Cape Town

SALARY

The salary for this position is competitive and dependent on relevant experience.

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