KEY RESPONSIBILITIES

  • Design proposals as per client request
  • Presentation of proposals to clients in the written form
  • Responsible for all bookings (flights, accommodation and ground services)
  • Responsible for supplier payments
  • Responsible for invoicing clients and ensuring that payments are received from clients
  • Correspond with client to confirm logistics around the itinerary (email, telephonic or skype)
  • Attend site inspections as required
  • Documentation management of all projects
  • Arranging flights and transport for delegates
  • Prepare the working document or function sheet
  • Reconciliation of programme following the programme
  • Prepare monthly, quarterly and annual reports as required
  • To ensure that the forecasting report is regularly updated
  • Manage outstanding debtors
  • Explanation of variances
  • Margin management
  • Reconciliation of files
  • Establish and maintain good relations with all clients
  • Seek new business opportunities from existing clients
  • Resolving complaints
  • Problem solving
  • To ensure client expectations are met and  the highest delivery of service is driven through the business
  • To ensure that clients are offered the best available price and product
  • Establish and maintain good relations with all Tourvest staff
  • To ensure effective communication with clients at all times
  • To ensure that all correspondence, documentation, proposals and presentations are delivered accurately and timeously
  • To follow up with clients and any leads
  • Establish reason for decline of proposal and evaluate possible learnings

QUALIFICATIONS

  • Tertiary Tourism / Travel qualification would be preferable

AND EXPERIENCE

  • 3 to 5 years of MICE experience

REQUIRED SKILLS

  • Extensive SA & Regional Hospitality product knowledge
  • Experience in conferencing and eventing
  • Excellent MS Office skills
  • Experience using CVent would be an advantage
  • Ticketing /Amadeus experience would be an advantage

AREA

Century City, Cape Town

SALARY

The salary for this position is competitive and dependent on relevant experience.

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