KEY RESPONSIBILITIES

  • Assess client needs in terms of special interests, special needs, and affordability/budget.
  • Quoting of all services requested by clients within the required turnaround time.
  • Reservations of all services requested by clients.
  • Acknowledge receipt of written requests received from agents.
  • Respond to written requests and provide written confirmations.
  • Opening of client files according to TDM standards.
  • Loading reservations on Tourplan including Fastbook
  • Ensure confirmation of services with suppliers.
  • Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations.
  • Documentation Management of all Reservations
  • Handling and escalating client complaints

QUALIFICATIONS AND EXPERIENCE

  • Matric / Grade 12
  • 2 years’ experience in the hospitality/tourism industry will be an advantage
  • Diploma in Travel & Tourism or any relevant tertiary qualification would be an advantage

REQUIRED SKILLS

  • Good knowledge of Namibia and its highlights
  • Proficient in English and French
  • Computer Skills (Tourplan will be an advantage)
  • Inter personal & Communication skills
  • Service mentality
  • Independent, use own initiative, positive and dedicated

AREA

Windhoek, Namibia

SALARY

The salary for this position is competitive and dependent on relevant experience.

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