KEY RESPONSIBILITIES

  • Assess client needs in terms of special interests, special needs, and affordability/budget
  • Quoting of all services requested by clients within the required turnaround time
  • Reservations of all services requested by clients
  • Respond to written requests and provide written confirmations
  • Loading reservations on Tourplan
  • Ensure confirmation of services with suppliers
  • Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations
  • Arrange Meet and Greets as required
  • Maintain contact with tour guides throughout tour
  • Manage client complaints and emergencies
  • Maintain contact with agents

QUALIFICATIONS

  • Matric / Grade 12
  • Travel & Tourism qualification would be preferable

AND EXPERIENCE

  • 3 years FIT-Tailor Making Tour consulting experience within the tour operating industry
  • Tourplan knowledge and execution would be preferable
  • Experience in dealing with the European source market would be an advantage

REQUIRED SKILLS

  • Ability to work from 08h30 to 17h00 Monday to Friday
  • Extensive experience in customer service
  • Ability to negotiate with suppliers for availability and rates
  • Good Tourism industry knowledge
  • Excellent South African tourist attraction and geographic knowledge
  • Strong Tour Logistics knowledge
  • German and French Language skills would be an advantage

SALARY

The salary for this position is competitive and dependent on relevant experience.

AREA

Sandton, Johannesburg

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