About Madeleine Khunou

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So far Madeleine Khunou has created 8 blog entries.

TRAVEL CONCIERGE

REQUIREMENTS To meet and greet travellers at the Cape Town International Airport Ensure that signage for travellers are presentable and visible to arriving travellers Escort travellers to their vehicles and/or accompany guests to  the place of accommodation Assembling Group travellers and escorting groups to their vehicles Prepare personalized welcome documentation for travellers including [...]

LEARNING AND DEVELOPMENT MANAGER

KEY RESPONSIBILITIES Conduct monthly Induction, and other internal systems training Development and facilitation of training interventions for all levels of staff Pro-actively develop, produce and write content for online training (including but not limited to videos, questionnaires, surveys, games, etc.) on the company’s platforms Encourage participation of online training initiatives Evaluation and reporting [...]

CLIENT RELATIONSHIP MANAGER – SALES

KEY RESPONSIBILITIES To increase conversion rates by ensuring client expectations are met and the highest delivery of service and best price available is driven through the business To continually look at creative ideas to increase margins and review products which are offered to clients To build and retain multi-level relationships with clients To [...]

CUSTOMER SERVICE CONSULTANT

KEY RESPONSIBILITIES Ensure that all complaints have been acknowledged timeously Ensure all complaints are translated and distributed to the relevant team managers Ensure relevant complaints are sent to the suppliers Ensure deadlines are mentioned to be able to adhere to the company's timelines Ensure that deadlines are adhered to Compiling complaint statistics and [...]

TOUR CONSULTANT – FIT

KEY RESPONSIBILITIES Assess client needs in terms of special interests, special needs, and affordability/budget Quoting of all services requested by clients within the required turnaround time Reservations of all services requested by clients Respond to written requests and provide written confirmations Loading reservations on Tourplan Ensure confirmation of services with suppliers Stay in [...]

STRATEGIC MEETING MANAGEMENT SPECIALIST

KEY RESPONSIBILITIES Working in the strategic meeting management tool (SMMT) and perform the following functions: Formulate client requirements into workable itinerary Sourcing suppliers on Cvent Availability, Pricing and Budget documentation Rate negotiations with vendors Commission negotiations with vendors Strategic Meeting Management Tool System maintenance and management Programme Management functions: On receipt of Purchase [...]

TRAVEL SPECIALIST

KEY RESPONSIBILITIES Assess client needs in terms of special interests, special needs, and affordability/budget Quoting of all services requested by clients within the required turnaround time Reservations of all services requested by clients Respond to written requests and provide written confirmations Loading reservations on Tourplan Ensure confirmation of services with suppliers Stay in [...]

TOUR CONSULTANT – FIT

KEY RESPONSIBILITIES Assess client needs in terms of special interests, special needs, and affordability/budget Quoting of all services requested by clients within the required turnaround time Reservations of all services requested by clients Respond to written requests and provide written confirmations Loading reservations on Tourplan Ensure confirmation of services with suppliers Stay in [...]

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MS OfficeDegree or diploma in marketingDeadline drivenAbility to multi-task

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Language requirement - GermanComputer literacy: MS Office and experience in reservation systemGood product knowledge of South AfricaExperience in Inbound Tourism

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Language requirement - ItalianComputer literacy: MS Office and experience in reservation systemGood product knowledge of South AfricaExperience in Inbound Tourism

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