About Madeleine Khunou

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So far Madeleine Khunou has created 13 blog entries.

CUSTOMER SERVICE CONSULTANT

KEY RESPONSIBILITIES Ensure that all complaints have been acknowledged timeously Ensure all complaints are translated and distributed to the relevant team managers Ensure relevant complaints are sent to the suppliers Ensure deadlines are mentioned to be able to adhere to the company's timelines Ensure that deadlines are adhered to Compiling complaint statistics and [...]

INCENTIVE PROGRAMME MANAGER – CAPE TOWN

KEY RESPONSIBILITIES Design unique and creative travel itineraries as per clients RFQ’s Accurate quoting of clients using the best possible rates to be negotiated from suppliers, and using creativity to offer the client a unique product Building and maintaining great client and supplier relationships Manage turnaround time as per client specifications. Accurate management [...]

PRODUCT DEVELOPMENT SPECIALIST

KEY RESPONSIBILITIES To ensure that clients are offered the best available price and product To continually look at creative ideas and review products which are offered to clients To build and retain relationships with clients Establish and maintain good relationships with all staff To ensure effective communication with clients at all times To [...]

STRATEGIC MEETING MANAGEMENT SPECIALIST

KEY RESPONSIBILITIES Working in the strategic meeting management tool (SMMT) and perform the following functions: Formulate client requirements into workable itinerary Sourcing suppliers on Cvent Availability, Pricing and Budget documentation Rate negotiations with vendors Commission negotiations with vendors Strategic Meeting Management Tool System maintenance and management Programme Management functions: On receipt of Purchase [...]

TEAM MANAGER – INBOUND TRAVEL SOUTH AFRICA

KEY RESPONSIBILITIES Assessment of client needs: Special interests, Affordability /budget, Cultural sensitivity To ensure client expectations are met and the highest delivery of service is driven through the business To ensure that clients are offered the best available price and product Continually look at creative ideas and review products which are offered to [...]

TOUR CONSULTANT – GROUP SERIES

KEY RESPONSIBILITIES Acknowledge receipt of written requests received from agents Respond to written requests and provide written confirmations Opening of client files according to TDM standards Loading reservations and PCM on Tourplan Ensure confirmation of services with suppliers Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, [...]

TOUR CONSULTANT – FIT

KEY RESPONSIBILITIES Assess client needs in terms of special interests, special needs, and affordability/budget Quoting of all services requested by clients within the required turnaround time Reservations of all services requested by clients Respond to written requests and provide written confirmations Loading reservations on Tourplan Ensure confirmation of services with suppliers Stay in [...]

INCENTIVE TRAVEL PROGRAMME MANAGER

KEY RESPONSIBILITIES Design itineraries as per client request for outbound incentive programmes Presentation of proposals to clients Responsible for all bookings Responsible for supplier payments Responsible for invoicing clients and ensuring that payments are received from clients Attend meetings to confirm logistics around the itinerary Attend site inspections as required Travel with the [...]

TOUR CONSULTANT – NAMIBIA

KEY RESPONSIBILITIES Understanding the agent and their product as well as their requirements Full understanding and follow through of all procedures and policies Adhere to turn around times Understanding the supplier's product Build relationships with suppliers Actively source new products and ideas Receiving, analysing and processing tour requests according to the company’s quality [...]

STRATEGIC MEETING MANAGEMENT SPECIALIST

KEY RESPONSIBILITIES Working in the strategic meeting management tool (SMMT) and perform the following functions: Formulate client requirements into workable itinerary Sourcing suppliers on Cvent Availability, Pricing and Budget documentation Rate negotiations with vendors Commission negotiations with vendors Strategic Meeting Management Tool System maintenance and management Programme Management functions: On receipt of Purchase [...]

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MS OfficeDegree or diploma in marketingDeadline drivenAbility to multi-task

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Language requirement - GermanComputer literacy: MS Office and experience in reservation systemGood product knowledge of South AfricaExperience in Inbound Tourism

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Computer literacy: MS Office and experience in reservation systemGood product knowledge of South AfricaExperience in Inbound Tourism

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Language requirement - ItalianComputer literacy: MS Office and experience in reservation systemGood product knowledge of South AfricaExperience in Inbound Tourism

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