TRAVEL CONCIERGE

REQUIREMENTS To meet and greet travellers at the Cape Town International Airport Ensure that signage for travellers are presentable and visible to arriving travellers Escort travellers to their vehicles and/or accompany guests to  the place of accommodation Assembling Group travellers and escorting groups to their vehicles Prepare personalized welcome documentation for travellers including [...]

CUSTOMER SERVICE CONSULTANT

KEY RESPONSIBILITIES Ensure that all complaints have been acknowledged timeously Ensure all complaints are translated and distributed to the relevant team managers Ensure relevant complaints are sent to the suppliers Ensure deadlines are mentioned to be able to adhere to the company's timelines Ensure that deadlines are adhered to Compiling complaint statistics and [...]

PRODUCT DEVELOPMENT SPECIALIST

KEY RESPONSIBILITIES To ensure that clients are offered the best available price and product To continually look at creative ideas and review products which are offered to clients To build and retain relationships with clients Establish and maintain good relationships with all staff To ensure effective communication with clients at all times To [...]

TOUR CONSULTANT – GROUP SERIES

KEY RESPONSIBILITIES Acknowledge receipt of written requests received from agents Respond to written requests and provide written confirmations Opening of client files according to TDM standards Loading reservations and PCM on Tourplan Ensure confirmation of services with suppliers Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, [...]

TOUR CONSULTANT – FIT

KEY RESPONSIBILITIES Assess client needs in terms of special interests, special needs, and affordability/budget Quoting of all services requested by clients within the required turnaround time Reservations of all services requested by clients Respond to written requests and provide written confirmations Loading reservations on Tourplan Ensure confirmation of services with suppliers Stay in [...]

TRAVEL SPECIALIST

KEY RESPONSIBILITIES Assess client needs in terms of special interests, special needs, and affordability/budget Quoting of all services requested by clients within the required turnaround time Reservations of all services requested by clients Respond to written requests and provide written confirmations Loading reservations on Tourplan Ensure confirmation of services with suppliers Stay in [...]

TOUR CONSULTANT – FIT

KEY RESPONSIBILITIES Assess client needs in terms of special interests, special needs, and affordability/budget Quoting of all services requested by clients within the required turnaround time Reservations of all services requested by clients Respond to written requests and provide written confirmations Loading reservations on Tourplan Ensure confirmation of services with suppliers Stay in [...]

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MS OfficeDegree or diploma in marketingDeadline drivenAbility to multi-task

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Language requirement - GermanComputer literacy: MS Office and experience in reservation systemGood product knowledge of South AfricaExperience in Inbound Tourism

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Language requirement - ItalianComputer literacy: MS Office and experience in reservation systemGood product knowledge of South AfricaExperience in Inbound Tourism

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