KEY RESPONSIBILITIES
- Assess client needs in terms of special interests, special needs, and affordability/budget
- Quoting of all services requested by clients within the required turnaround time
- Reservations of all services requested by clients
- Acknowledge receipt of written requests received from agents
- Respond to written requests and provide written confirmations
- Opening of client files according to TDM standards
- Loading reservations on Tourplan
- Ensure confirmation of services with suppliers
- Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations
- Arrange Meet and Greets as required
- Documentation Management of all Reservations:
- Itinerary planning and layout
- Compile travel packs for clients
- Vouchers
- Rooming lists
- Filing
- Ensure that clients invoiced for all services and invoices provided to clients timeously
- Manage payments and Account queries
- Book tour guides services as required
- Ensure that the best rates are always negotiated and secured with the preferred supplier
QUALIFICATIONS
- Matric / Grade 12
- Travel & Tourism qualification would be preferable
EXPERIENCE
- 5 Years work experience dealing with groups & group series within the tourism industry
REQUIRED SKILLS
- Understanding complex and detailed costing and itineraries for groups
- Tourplan knowledge and execution would be preferable
- Ability to negotiate with suppliers for availability and rates
- Excellent South African and Regional geographic knowledge
- Strong product knowledge
- Strong logistical knowledge
SALARY
The salary for this position is competitive and dependent on relevant experience.
DISCLAIMER – Only candidates with the minimum requirements will be considered. Whilst we do our best to reply to each application, non-compliance with the above requirements may be the cause for our non-response.
AREA
Bryanston, Johannesburg