• Assess client needs in terms of special interests, special needs, and affordability/budget
  • Quoting of all services requested by clients within the required turnaround time
  • Reservations of all services requested by clients
  • Acknowledge receipt of written requests received from agents
  • Respond to written requests and provide written confirmations
  • Opening of client files according to TDM standards
  • Loading reservations on Tourplan
  • Ensure confirmation of services with suppliers
  • Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations
  • Arrange Meet and Greets as required
  • Documentation Management of all Reservations:
    • Itinerary planning and layout
    • Compile travel packs for clients
    • Vouchers
    • Rooming lists
    • Filing
  • Ensure that clients invoiced for all services and invoices provided to clients timeously
  • Manage payments and Account queries
  • Book tour guides services as required
  • Ensure that the best rates are always negotiated and secured with the preferred supplier


  • Matric / Grade 12
  • Travel & Tourism qualification would be preferable


  • 5 Years work experience dealing with groups & group series within the tourism industry


  • Understanding complex and detailed costing and itineraries for groups
  • Tourplan knowledge and execution would be preferable
  • Ability to negotiate with suppliers for availability and rates
  • Excellent South African and Regional geographic knowledge
  • Strong product knowledge
  • Strong logistical knowledge


The salary for this position is competitive and dependent on relevant experience.

DISCLAIMER – Only candidates with the minimum requirements will be considered. Whilst we do our best to reply to each application, non-compliance with the above requirements may be the cause for our non-response.


Bryanston, Johannesburg