KEY RESPONSIBILITIES
- Assess client needs in terms of special interests, special needs, and affordability/budget
- Quoting of all services requested by clients within the required turnaround time
- Reservations of all services requested by clients
- Respond to written requests and provide written confirmations
- Loading reservations on Tourplan
- Ensure confirmation of services with suppliers
- Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations
- Arrange Meet and Greets as required
- Maintain contact with tour guides throughout tour
- Manage client complaints and emergencies
- Maintain contact with agents
QUALIFICATIONS
- Matric / Grade 12
- Travel & Tourism qualification would be preferable
AND EXPERIENCE
- 4 years FIT-Tailor Making Tour consulting experience within the tour operating industry
- Tourplan knowledge and execution would be preferable
REQUIRED SKILLS
- Knowledge of customers’ needs and products
- Ability to negotiate with suppliers for availability and rates
- Good Tourism industry knowledge
- Excellent South African geographic knowledge
- Strong Touring Logistics knowledge
SALARY
The salary for this position is competitive and dependent on relevant experience.
AREA
Bryanston, Johannesburg