PURPOSE OF THE JOB
- To effectively manage and lead a team to exceed customer expectations and meet the deadlines, and to retain relationships and achieve set sales targets.
PRINCIPLE ACCOUNTABILITIES & RESPONSIBILITIES
- CLIENT RELATIONSHIPS
- To ensure client expectations are met and the highest delivery of service is driven through the business.
- To ensure that clients are offered the best available price and product.
- To continually look at creative ideas and review products which are offered to clients.
- To build and retain relationships with clients
- To ensure effective communication with clients at all times.
- To ensure that all correspondence, documentation, proposals, presentations are delivered accurately and timeously.
- Customer Care –
- Handling of complaints
- Problem Solving for Clients
- ADMINISTRATION
- Assist Team with Documentation Management, when necessary
- Full understanding and follow-through of all divisional procedures and policies.
- Submit timeous reports as requested and adhere to deadlines
- FINANCIAL REPORTING
- Explanation of variances
- Margin Management (high & low)
- Reconciling of files
- TEAM MANAGEMENT
- To build and maintain good relationships within the team.
- Coaching, motivating, developing and mentoring and managing the team.
- Manage expenses and training needs
- Effectively communicate and implement best practice policies and procedures.
- Flexibility to assist colleagues out of normal office hours, when and if required.
- SUPPLIER RELATIONSHIPS
- Ensure that the best rates are always negotiated and secured.
- Understanding supplier products.
- Establishing best product.
- Personal development on destinations and products.
- Actively source new products and creative ideas
- LEARNING & DEVELOPMENT
- Continuously develop product knowledge, attend industry events/seminars/conferences, and participate in supplier workshops, educationals and trade shows.
- Keep abreast of industry trends
- Attend exhibitions, trade shows where necessary
QUALIFICATIONS AND EXPERTISE
- Matric / Grade 12
- Travel & Tourism qualification would be preferable
- 5 – 7 years Tour Operating experience
- Staff management experience
- Tourplan knowledge and execution would be preferable
- Knowledge of customers’ needs and products
- Ability to negotiate with suppliers for availability and rates
- Excellent South African and Regional geographic knowledge
- Strong product and logistical knowledge
COMPETENCY
- Attention to detail is essential
- Adhere to turnaround time as per client specifications
- Accountability and Initiative taking
- A mature approach when dealing with people
- Confidentiality, tact and discretion when dealing with people
- Excellent planning, organisational, and analytical skills
- Good verbal and written communication skills
- Integrity and Honesty
- Good interpersonal skills
- Good Problem solving skills
- Negotiation and liaison ability
- Research Skills
SALARY
The salary for this position is competitive and dependent on relevant experience.
AREA
Bryanston, Johannesburg
DISCLAIMER – Only candidates with the minimum requirements will be considered. Whilst we do our best to reply to each application, non-compliance with the above requirements may be the cause for our non-response.