Department: GoVacation Africa

Location: Bryanston, Johannesburg

To arrange journeys to Southern Africa for Groups & Group Series travellers via overseas agents.

QUOTING & RESERVATIONS

• Reservations of all services requested by clients
• Acknowledge receipt of written requests received from agents
• Assess client needs in terms of special interests, special needs, and affordability/budget
• Respond to written requests and provide written confirmations
• Quoting of all services requested by clients within the required turnaround time
• Loading reservations and PCM on Tourplan
• Ensure confirmation of services with suppliers
• Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations
• Arrange Meet and Greets as required
• Manage allocations
• Manage rooming lists deadlines
• Documentation Management of all Reservations:
  • Itinerary planning and layout
  • Compile travel packs for clients
  • Vouchers
  • Rooming lists
  • Filing

• Ensure that clients invoiced for all services and invoices provided to clients timeously
• Manage payments and Account queries
• Book tour guides services as required
• Manage MOD phone and queries as required

CLIENT CARE

• Maintain contact with client during period of travel
• Maintain contact with tour guides throughout tour
• Manage client complaints and emergencies
• Maintain contact with agents

ADMINISTRATION

• Full understanding and follow-through of all divisional procedures and policies.
• Submit timeous reports as requested and adhere to deadlines.

CLIENT RELATIONSHIPS

• To ensure client expectations are met and the highest delivery of service is driven through the business.
• To ensure that clients are offered the best available price and product.
• To build and retain relationships with clients
• To ensure effective communication with clients at all times.
• To ensure that all correspondence, documentation, proposals, presentations are delivered accurately and timeously.

SUPPLIER RELATIONSHIPS

• Ensure that the best rates are always negotiated and secured.
• Understanding supplier products.
• Establishing best product.
• Personal development on destinations and products.

TEAM WORK

• Pro-actively get involved.
• Assist in areas of expertise.
• Flexibility to assist colleagues out of normal office hours, when and if required.

LEARNING & DEVELOPMENT

• Continuously develop product knowledge, attend industry events/seminars/conferences, and participate in supplier workshops, educationals and trade shows.
• Keep abreast of industry trends
• Attend all internal training interventions

 

 

• Matric / Grade 12
• 3 – 5  years Inbound Tourism industry experience
• Experience in Groups & Group Series
• Understanding complex and detailed costing and itineraries for groups
• Travel & Tourism qualification would be preferable
• Tourplan knowledge and execution would be preferable
• Knowledge of customers’ needs / experience dealing with the German market would be preferable
• Excellent South African and Regional geographic knowledge
• Strong logistical knowledge

• Attention to detail is essential
• A mature approach when dealing with people
• Capacity for dealing with employers and workers at all levels
• Confidentiality, tact and discretion when dealing with people
• Excellent planning, organisational, and analytical skills
• Good verbal and written communication skills
• Good interpersonal skills
• Good Problem solving skills
• Negotiation and liaison ability
• Research skills

The salary for this position is competitive and dependent on relevant experience.

ONLY CANDIDATES WITH THE MINIMUM REQUIREMENTS WILL BE CONSIDERED.
WHILST WE DO OUR BEST TO REPLY TO EACH APPLICATION, NON-COMPLIANCE WITH THE ABOVE REQUIREMENTS MAY BE THE CAUSE FOR OUR NON-RESPONSE.