Department: Sense of Africa Kenya

Location: Mombasa, Kenya

As part of our ongoing workforce planning, we are developing an internal Talent Pool Database to support our current and future operational needs in Nairobi and Mombasa. This initiative is aimed at identifying qualified, high-potential, service-oriented employees who are interested in career growth and future opportunities within the organization.

Please note that this is a call for expressions of interest only. Applications submitted at this stage will not be processed immediately. Profiles will be reviewed and retained for future consideration, and shortlisted candidates may be contacted once a formal vacancy has been approved and the recruitment process initiated.

The purpose of the talent pool is to enable timely access to pre-qualified internal candidates, allowing for faster engagement and interviews when roles become available.

We invite interested and eligible team members to express their interest in the positions listed below by following the application instructions provided at the end of this advert.

RESORT REPRESENTATIVE

Responsible for end-to-end guest service delivery within assigned resorts, acting as the main point of contact for visiting clients and ensuring a seamless holiday experience.

• Conduct informative and engaging welcome meetings for company guests while maintaining professionalism
• Handle guest queries, complaints, and special requests professionally
• Sell, coordinate, and lead excursions, activities, and related products
• Offer ongoing guest support, advice, and problem resolution
• Maintain up-to-date information boards and agent folders
• Prepare complaints and incident reports
• Liaise with suppliers and service providers to ensure full compliance
• Maintain in-depth knowledge of the resort, surrounding areas, hotels, restaurants, and excursions
• Provide market trends and guest feedback to the Resident/Customer Service Manager

• • Diploma/Degree in Tourism, Hospitality, Customer Service, PR, or related field
  • Minimum 5 years’ experience in tourism/hospitality
  • German, Italian and French proficiency is mandatory
  • Excellent customer service, communication, and interpersonal skills
  • Strong problem-solving, time management, and presentation skills
  • Knowledge of Mombasa geography and hospitality landscape
  • Excellent knowledge of Airport operations.
  • Flexible to work long and irregular hours

Interested candidates are encouraged to submit their CV and cover letter, and relevant testimonials detailing their relevant experience by referencing the vacancy number/code to: to atlglobalbusiness@gmail.com and copy (cc) hr@senseofafrica.co.ke ( Application for – SOA/HR/TP/2026/08: “RESORT REPRESENTATIVE”) or apply below.

Please note that any applications received at this stage may not be processed immediately, as this announcement is a call for expressions of interest only. Applications will be reviewed and considered at a later date, once the formal recruitment or selection process has been initiated.

All applications received will be processed and stored in accordance with Kenya’s data protection regulations. By submitting your application for any of these positions, you grant us consent to process the personal data provided, including your relevant social media handles and, where necessary, to retain this information in our systems for a duration of twelve months.

The salary for this position is competitive and dependent on relevant experience.

ONLY CANDIDATES WITH THE MINIMUM REQUIREMENTS WILL BE CONSIDERED.
WHILST WE DO OUR BEST TO REPLY TO EACH APPLICATION, NON-COMPLIANCE WITH THE ABOVE REQUIREMENTS MAY BE THE CAUSE FOR OUR NON-RESPONSE.