Department: SA Rugby Travel

Location: Bryanston (JHB) or Foreshore (CT)

• To effectively manage various events run by TDM Sport and Events (Pure Travel and SA Rugby Travel) to exceed customer expectations, to meet deadlines, remain accurate, to retain relationships, reduce risk and achieve set margin & turnover targets.
• To pro-actively assist in Product Development and ensure current product is updated, costed and relevant to client demand.
• To work together with the SA Rugby Travel team in creating a high level and standardised output of work.

CLIENT RELATIONSHIPS

• To ensure client expectations are met and the highest delivery of service is driven through the business.
• To ensure that clients are offered the best available price and product.
• To continually look at creative ideas and review products which are offered to clients.
• To build new and nurture existing relationships with clients.
• Establish and maintain good relationships with all Tourvest staff.
• To ensure effective communication with staff and clients at all times.
• To ensure that all correspondence, documentation, costings, proposals, presentations are delivered accurately and timeously.
• To ensure minimum standards are set and measured
• To follow-up with clients and any leads

TECHNICAL SKILLS

• The ability to manage large sport groups and events
• Turnaround time as per Pure Travel agreed Policies or client specifications.
• Tourplan knowledge and execution.
• Zoho knowledge and execution
• Knowledge of customers’ needs and products.
• Knowledge of TDM policies and procedures.
• Quotation Sheet / Costings as required to package product
• Documentation Management of all groups:
  • Itinerary planning and layout
  • Product contracting
  • Vouchers
  • Rooming lists
  • Filing
  • Recon
• Actively improve margins within business unit where possible
• Proactively lead the operations team through positive intervention
• Customer Care
  • Handling of complaints professionally
  • Problem Solving
  • Continually exceed the customer expectation

MANAGEMENT OF THE EVENT ENVIRONMENT

• Manage overall delivery of event / project

KEY TASKS

• Identifying key activities and priorities which tie in with timelines for TDM Sports AND Events strategies and specifically the Events environment.
• Implement and communicate operations plan and solutions in line with the business plans and budgets
• Ensure existing client retention and satisfaction
• Set and manage performance targets for the team
• Promote high motivation of staff and lead by example
• Ensure professional management standards are adhered too and staff members respect for skill and charisma (not authority)
• Maintain working knowledge of policies and relevant government regulations
• Set, monitor and drive operations goals HARD
• Maintain overall budget and measure profitability
• Work closely with GM to set and/or implement policies, procedures and systems and to follow through with implementation.
• Report on operations performance on weekly / monthly basis in form of a report
• Manage existing and secure further customer relationships for sustainable growth and success working closely with sales
• Manage delivery and logistics for groups and events

• Matric / Grade 12
• Must understand Sports Operations
• Must have 15 years Travel experience
• Experience in co-ordinating all aspects of domestic and international Group travel, Incentives and Events
• Experience in travelling with groups on outbound, domestic and inbound incentives or groups
• Ticketing experience with complex routings – Amadeus knowledge
• Strong MS Office skills
• Strong product knowledge
• Tourplan knowledge would be preferred

• A mature approach when dealing with people
• Confidentiality, tact and discretion when dealing with people
• Excellent planning and decision-making skills
• Good conflict resolution skills
• Good verbal and written communication skills
• Integrity and Honesty
• Project Management skills
• Good Problem solving skills
• Negotiation and liaison ability
• Research, Organisational and presentation skills
• Attention to detail
• Ability to work long hours and weekends
• Ability to achieve annual sales targets and annual business growth
• Ability to manage client expectations
• Ability to multi-task and to work on a number of projects at any given time

The salary for this position is competitive and dependent on relevant experience.

ONLY CANDIDATES WITH THE MINIMUM REQUIREMENTS WILL BE CONSIDERED.
WHILST WE DO OUR BEST TO REPLY TO EACH APPLICATION, NON-COMPLIANCE WITH THE ABOVE REQUIREMENTS MAY BE THE CAUSE FOR OUR NON-RESPONSE.