Department: Sense of Africa South Africa

Location: Bryanston, Johannesburg

To design, quote for, and book journeys to southern Africa for travellers via overseas agents.

• Assess client needs in terms of special interests, special needs, and affordability/budget
• Quoting of all services requested by clients within the required turnaround time
• Reservations of all services requested by clients
• Respond to written requests and provide written confirmations
• Loading reservations on Tourplan
• Ensure confirmation of services with suppliers
• Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations
• Arrange Meet and Greets as required
• Maintain contact with tour guides throughout tour
• Manage client complaints and emergencies
• Maintain contact with agents

• Matric / Grade 12
• Travel & Tourism qualification would be preferable
• 4 years FIT-Tailor Making Tour consulting experience within the tour operating industry
• Tourplan knowledge and execution would be preferable

• English & Mandarin speaking
• Knowledge of customers’ needs and products
• Ability to negotiate with suppliers for availability and rates
• Good Tourism industry knowledge
• Excellent South African geographic knowledge
• Strong Touring Logistics knowledge

The salary for this position is competitive and dependent on relevant experience.

ONLY CANDIDATES WITH THE MINIMUM REQUIREMENTS WILL BE CONSIDERED.
WHILST WE DO OUR BEST TO REPLY TO EACH APPLICATION, NON-COMPLIANCE WITH THE ABOVE REQUIREMENTS MAY BE THE CAUSE FOR OUR NON-RESPONSE.