Department: Sense of Africa South Africa

Location: Bryanston, Johannesburg

To design, quote for, and book journeys to southern Africa for travellers via overseas agents.

• Reservations of all TDM Touring services requested by internal and external clients
• Quote and convert private charter requests within the required turnaround time
• Ensure that the best rates are always negotiated and secured with the preferred suppliers
• Manage allocated bookings in Tourplan
• Manage allocated TDM Touring suppliers
• Reservations and operational duties to manage specific Scheduled Tours effectively
• Ensure pre- during- and post-tour procedures are adhered to, as per TDM Touring standards
• Monitor group numbers and manage specific Scheduled Tour departures and supplier allocations
• Maintain contact with tour guides throughout Scheduled Tours and Private charters
• Manage payments and account queries with suppliers and local agents
• Manage cancellations, client complaints and emergencies
• Monitor profitability of specific Scheduled Tours on a weekly basis
• Work closely with the product development, sales and marketing teams when required
• Manage personal and shared team MS Outlook mailboxes

• Matric / Grade 12
• Travel & Tourism qualification would be preferable

EXPERIENCE

• Minimum 7 years group series and FITs experience
• Tourplan working knowledge is essential
• Excellent knowledge of South Africa (Tourist attractions, seasonality, routes, distances and driving times, places of interest, Geography, transport infrastructure)

• Good verbal, telephonic and written communication skills
• Working knowledge of Microsoft Office Software: including Word, Excel and Teams
• Good interpersonal skills
• Good problem solving skills
• Excellent organisational and time management skills
• Negotiation and liaison ability
• Strong decision-making ability
• Be innovative and proactive
• Must have attention to detail
• Basic financial knowledge

The salary for this position is competitive and dependent on relevant experience.

ONLY CANDIDATES WITH THE MINIMUM REQUIREMENTS WILL BE CONSIDERED.
WHILST WE DO OUR BEST TO REPLY TO EACH APPLICATION, NON-COMPLIANCE WITH THE ABOVE REQUIREMENTS MAY BE THE CAUSE FOR OUR NON-RESPONSE.