Department: Sense of Africa South Africa

Location: Bryanston, Johannesburg

To design, quote for, and book journeys to southern Africa for travellers via overseas agents.

• Assess client needs in terms of special interests, special needs, and affordability/budget
• Quoting of all services requested by clients within the required turnaround time
• Reservations of all services requested by clients
• Acknowledge receipt of written requests received from agents
• Respond to written requests and provide written confirmations
• Opening of client files according to TDM standards
• Loading reservations on Tourplan
• Ensure confirmation of services with suppliers
• Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations
• Arrange Meet and Greets as required
• Documentation Management of all Reservations:
  • Itinerary planning and layout
  • Compile travel packs for clients
  • Vouchers
  • Rooming lists
  • Filing
• Ensure that clients invoiced for all services and invoices provided to clients timeously
• Manage payments and Account queries
• Book tour guides services as required
• Ensure that the best rates are always negotiated and secured with the preferred supplier

• Matric / Grade 12
• Travel & Tourism qualification would be preferable
• 5 Years work experience dealing with groups & group series within the tourism industry

• Understanding complex and detailed costing and itineraries for groups
• Tourplan knowledge and execution would be preferable
• Ability to negotiate with suppliers for availability and rates
• Excellent South African and Regional geographic knowledge
• Strong product knowledge
• Strong logistical knowledge

The salary for this position is competitive and dependent on relevant experience.

ONLY CANDIDATES WITH THE MINIMUM REQUIREMENTS WILL BE CONSIDERED.
WHILST WE DO OUR BEST TO REPLY TO EACH APPLICATION, NON-COMPLIANCE WITH THE ABOVE REQUIREMENTS MAY BE THE CAUSE FOR OUR NON-RESPONSE.